FAQ Page

I. Orders and Payment

1. How do I place an order?
   You can browse products on our website, select the items you wish to purchase, add them to your shopping cart, and then follow the prompts to complete the checkout process.
2. What payment methods do you accept?
   We accept major credit cards and secure online payment methods. All transactions are encrypted to ensure payment security.
3. Can I modify or cancel an order?
   If your order has not yet been shipped, you may contact customer service to modify or cancel it. Once an order has been shipped, it cannot be changed or canceled.
4. How do I confirm if my order was successful?
   After placing an order, you will receive a confirmation email. If you do not receive one, please check your spam folder or contact customer service for confirmation.

II. Shipping and Delivery

1. How long does it take for an order to ship?
   Orders are typically processed and shipped within 1–3 business days (excluding holidays).
2. How long does shipping take?

United States: 3–6 business days
Specific delivery times may vary slightly depending on logistics conditions.

3. How can I track my order?
   Once your order has shipped, you will receive an email containing a tracking number. You can use the provided tracking link to view your shipping status in real-time.
4. Do you offer international shipping?
   Currently, we primarily ship within the United States.

III. After-Sales Service and Product Support

1. Are your products safe and suitable for pets?
   All our products are made from pet-friendly materials and undergo basic quality checks to ensure they are safe and non-toxic. However, we recommend using them responsibly based on your pet’s specific needs and condition.
2. Do you accept returns and offer refunds?
   Yes, we do. The following conditions must be met:

The item must be unused and in its original, intact packaging.
The return request must be submitted within 14 days of receiving the item.
Certain promotional or clearance items may not be eligible for return.

3. How long does it take to receive a refund?
   Refunds are typically processed and returned to your original payment method within 5–10 business days after we receive and inspect the returned item.