Return Service

To ensure a smooth shopping experience, we have established the following return and refund policy. Please read it carefully before requesting a return.

I. Return Request Conditions

Orders meeting the following conditions are eligible for return:

The product has quality issues or is damaged. The wrong product was sent or the product does not match the order. The return request is submitted within the specified return period. The product is unused and retains its original packaging and accessories.

II. Situations Where Returns Are Not Supported

Return requests may not be accepted in the following situations:

The product has been used or is damaged by the customer. Returns are due to personal preference (e.g., dislike, incorrect size) and the product has no quality issues. Returns are not submitted after the specified return period. Original packaging, labels, or accessories are missing.

III. Return Request Process

To return an item, please follow these steps:

Contact customer service via email to request a return.
Provide the order number and a description of the problem.
Customer service reviews and confirms your eligibility for return.
Send the product back as instructed.
Return address: 13767 Lighthouse Ct, Fontana, CA 92336
The warehouse will process the refund after confirming receipt.

IV. Refund Instructions

Refunds will be processed as follows:

The refund will be returned to your original payment account.

Whether logistics fees are refundable depends on the specific circumstances.

V. Return Shipping Costs

For returns due to quality issues or incorrect items: We will bear the shipping costs.
For returns due to personal reasons: The customer will bear the shipping costs.
Special promotional items may not be eligible for free returns.

VI. Exchange Policy

If you need to exchange an item, please contact customer service to confirm stock availability:

If in stock, an exchange can be arranged directly.
If out of stock, a refund will be provided.

VII. Refund Processing Time

Refunds will begin processing after the warehouse confirms receipt.
The review process generally takes 5-10 business days. The specific arrival time depends on the payment platform or bank.